Refund & Cancellation Policy

Last Updated: July 23, 2026

1. Scope: What Is Free and What Is Paid

Most of Priodemy is free to use. Our courses, lessons, blog articles, and code playground cost nothing, and ProdiFy includes free Practice and free Test-Yourself modes that you can use as much as you like.

The only paid item on Priodemy is the ProdiFy certification exam. Certification pricing is shown at checkout before you pay: it is free for some courses (such as HTML, CSS, and Git) and carries a fixed fee for others (₹199 or ₹299 depending on the course). One purchase entitles you to one certification exam attempt for that course.

This policy explains when a paid certification purchase can be cancelled or refunded. Free content and free exam modes involve no payment, so nothing in this policy applies to them.

2. Payment Processing

Certification payments are processed securely by Razorpay. When you buy an exam, you pay the amount displayed at checkout, and Priodemy issues your exam attempt for that course. All approved refunds under this policy are made through Razorpay back to your original payment method.

3. Cancelling Before You Start the Exam

Buying a certification does not force you to sit the exam right away. If you have paid for an exam but have not yet started (attempted) it, you may cancel and request a full refund within 7 days of purchase. See Section 6 for how to request one.

Once you begin the exam, the service has been delivered to you, and the purchase becomes non-refundable as described in Section 5.

4. When We Grant Refunds

We refund paid certification purchases in the following situations:

  • Duplicate or accidental double charge — you were charged more than once for the same exam.
  • Exam never started — you paid but did not start the exam, and you request a refund within 7 days of purchase.
  • Incorrect amount charged — you were charged an amount different from the price shown at checkout.
  • Technical failure on our side — a problem with our platform prevented the exam from being delivered and we were unable to resolve it.

If your situation fits any of these, email us with your order or payment ID (see Section 6) and we will review and process it.

5. When Refunds Are Not Available

To be fair to everyone and because a certification exam is a digital service that is consumed when taken, refunds are not available in these cases:

  • The exam has already been started or attempted. Once you begin a proctored, server-scored exam, the service has been delivered and the purchase is non-refundable.
  • You did not pass. Not passing is not grounds for a refund. Instead, you can use a retake — a new attempt available after a short cooldown, sometimes offered at a discount. A retake is a fresh attempt, not a refund of your original purchase.
  • Change of mind after starting, or dissatisfaction with your own score.

Please note that our proctoring is browser-based and advisory only (for example, full-screen prompts and tab-switch or copy-paste detection). It is not identity-verified or webcam proctoring, and the way proctoring works is not a basis for a refund.

6. How to Request a Refund

There is no automated self-serve refund button. Refunds are handled by our team. To request one, email support@priodemy.com and include:

  • Your Razorpay order or payment ID (from your payment confirmation).
  • The course/certification the purchase was for.
  • A short reason for the request.

We will review your request against this policy and let you know the outcome.

7. How Approved Refunds Are Processed

Approved refunds are returned through Razorpay to the original payment method used for the purchase — for example, the same card, UPI, or bank account. Refunds typically reach you within 5–7 business days of approval, though your bank's own timelines may vary.

We do not offer cash refunds, and we cannot refund to a different card, account, or payment method than the one originally used.

8. Vouchers and ₹0 Orders

From time to time we issue discount or 100%-off vouchers, for example for campus or institutional programmes. Voucher purchases follow the same rules as any other purchase. However, a ₹0 order involves no payment, so there is nothing to refund. The same applies to free certifications and to the free Practice and Test-Yourself modes.

9. Chargebacks and Payment Disputes

If something looks wrong with a charge, please contact us first at support@priodemy.com. We can usually sort out duplicate charges, incorrect amounts, and genuine technical problems quickly and directly.

Raising a chargeback or dispute with your bank before contacting us often takes longer to resolve and may temporarily affect access to your certification account while the dispute is investigated. Reaching out to us is almost always the faster and easier route.

10. Governing Law

This Refund & Cancellation Policy is governed by the laws of India, and any disputes relating to it are subject to the courts in India.

11. Contact Us

Questions about a payment, refund, or cancellation? We are happy to help.

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